Privacy Policy

Effective Date: August 1, 2026

Welcome to Skycity Casino ("we", "our", "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and use our services in New Zealand.

1. Information We Collect

We collect information to provide better services to all our users. The types of information we collect include:

• Personal Identification Information: Name, date of birth, address, email address, phone number, and other information you provide when registering or using our services.
• Account Information: Username, password, transaction history, and account preferences.
• Payment Information: Credit/debit card details, bank account information, and other payment details necessary to process transactions.
• Usage Data: Information about how you use our website and services, including IP address, browser type, pages visited, and time spent on pages.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience and collect information about your interaction with our site.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our services;
• To verify your identity and comply with legal and regulatory requirements, including anti-money laundering and responsible gambling obligations;
• To process transactions and send you related information, including confirmations and receipts;
• To communicate with you, including sending updates, promotional materials, and customer support;
• To improve our website, services, and customer experience;
• To detect, prevent, and address technical issues and fraud;
• To comply with applicable laws and regulations in New Zealand.

3. Legal Basis for Processing

Under New Zealand privacy laws, including the Privacy Act 2020, we process your personal information based on your consent, the necessity to perform a contract with you, compliance with legal obligations, and our legitimate interests in providing and improving our services.

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service providers and partners who assist us in operating our business and providing services;
• Regulatory authorities and law enforcement agencies as required by law;
• Third parties in connection with a corporate transaction, such as a merger or sale of assets, provided that the recipient agrees to protect your information;
• Other parties with your consent or at your direction.

5. International Transfers

Your information may be transferred to and maintained on servers located outside New Zealand. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

You have the right to:

• Access and request a copy of your personal information;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information, subject to legal and contractual restrictions;
• Object to or restrict processing of your personal information;
• Withdraw consent at any time, where processing is based on consent;
• Lodge a complaint with the New Zealand Privacy Commissioner if you believe your privacy rights have been violated.

9. Cookies and Tracking Technologies

We use cookies to personalize content, provide social media features, and analyze traffic. You can control the use of cookies through your browser settings. For more information about our use of cookies, please visit our Cookie Policy.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: [email protected]

Phone: +64 9 123 4567

Address: Skycity Casino, 90 Federal Street, Auckland 1010, New Zealand