Responsible Gambling at SkyCity Casino New Zealand

At SkyCity, we are committed to providing a safe, fair, and enjoyable entertainment experience for all our guests. We believe that gambling should always remain a form of entertainment — never a way to make money or escape personal problems. Our Responsible Gambling programme is designed to support our customers, their families, and our staff in recognising and responding to gambling-related harm.

Our Commitment

SkyCity operates under the Gambling Act 2003 and is fully licensed and regulated by the New Zealand Department of Internal Affairs (DIA). We take our legal and ethical obligations seriously and actively work to minimise gambling harm across all our venues in Auckland, Hamilton, and Queenstown.

Our Responsible Gambling strategy is aligned with the New Zealand National Strategy to Reduce Gambling Harm 2024–2027, and we continuously review and improve our practices to meet the highest standards of player protection.

Know the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or income. It is important to recognise the warning signs early:

• Spending more money or time gambling than you intended
• Chasing losses — trying to win back money you have lost
• Gambling with money needed for bills, rent, or food
• Lying to family or friends about your gambling habits
• Feeling anxious, irritable, or depressed when not gambling
• Borrowing money or selling possessions to fund gambling
• Neglecting work, study, or family responsibilities due to gambling
• Feeling unable to stop or cut back on gambling

If you recognise any of these signs in yourself or someone you know, please reach out for help. Support is available 24 hours a day, 7 days a week.

Self-Exclusion Programme

SkyCity offers a voluntary Self-Exclusion Programme that allows individuals to ban themselves from our casino premises and online platforms for a set period or indefinitely. Once enrolled, you will not be permitted to enter the gaming floor, and our staff are trained to identify and assist self-excluded individuals.

To apply for self-exclusion at SkyCity Auckland, Hamilton, or Queenstown, please speak directly with a member of our Responsible Gambling team at the venue, or contact us via the details below.

You can also register for the national Gambling Exclusion Scheme administered by the Department of Internal Affairs, which covers multiple venues across New Zealand. For more information, visit the DIA website at www.dia.govt.nz.

Pre-Commitment and Spending Limits

We encourage all players to set personal limits before they begin gambling. SkyCity supports pre-commitment tools that allow you to:

• Set daily, weekly, or monthly deposit and spending limits
• Set time limits on your gaming sessions
• Take a cooling-off period or temporary break from gambling

To set up spending limits or discuss pre-commitment options, please speak with a member of our Responsible Gambling team at any SkyCity venue or contact our support team directly.

Responsible Gambling Tools

SkyCity provides a range of practical tools to help you stay in control of your gambling:

• Reality Checks: Periodic on-screen reminders of how long you have been playing and how much you have spent
• Session Time Limits: Set a maximum time for each gaming session
• Account History: Review your full transaction and gaming history at any time
• Cooling-Off Periods: Take a short break of 24 hours, 7 days, or 30 days from gambling
• Permanent Account Closure: Close your account permanently if you feel this is the right step for you

Protecting Minors

Gambling is strictly prohibited for anyone under the age of 20 years in New Zealand. SkyCity operates a strict age verification policy at all entry points to our gaming floors. Our staff are trained to request valid photo identification from anyone who appears to be under 25 years of age.

Accepted forms of identification include:

• New Zealand driver licence
• New Zealand passport
• HANZ 18+ Card
• International passport

If you are concerned that a minor may be accessing gambling services, please notify our staff immediately or contact us using the details below.

Our Responsible Gambling Staff

SkyCity employs dedicated Responsible Gambling Hosts at all our venues. These trained professionals are available on the gaming floor to:

• Provide information about responsible gambling practices
• Assist customers who wish to self-exclude or set limits
• Offer referrals to professional counselling and support services
• Conduct welfare checks on customers showing signs of distress

Our staff undergo regular training in line with the Gambling (Harm Prevention and Minimisation) Regulations 2004 and SkyCity's internal Responsible Gambling Code of Practice.

Support Services in New Zealand

If you or someone you know needs help with gambling, the following free and confidential services are available in New Zealand:

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation provides free counselling, support, and education services throughout New Zealand.

• Phone: 0800 664 262 (free, 24/7)
• Website: www.pgf.nz

Gambling Helpline

The Gambling Helpline offers free, confidential support for people affected by gambling harm, including family members and friends.

• Phone: 0800 654 655 (free, 24/7)
• Text: 8006
• Website: www.gamblinghelpline.co.nz

Lifeline New Zealand

Lifeline provides crisis support and mental health assistance for those experiencing distress related to gambling or other issues.

• Phone: 0800 543 354 (free, 24/7)
• Website: www.lifeline.org.nz

Māori and Pacific Support Services

Culturally specific gambling harm support services are available for Māori and Pacific communities across New Zealand. Please contact the Gambling Helpline on 0800 654 655 for referrals to appropriate services in your region.

Financial Counselling

If gambling has caused financial difficulties, free financial counselling is available through:

• MoneyTalks: www.moneytalks.co.nz — Phone: 0800 345 123
• Citizens Advice Bureau: www.cab.org.nz

Responsible Gambling Tips

We encourage all our guests to follow these simple guidelines to keep gambling fun and within safe limits:

• Decide on a budget before you start and stick to it
• Only gamble with money you can afford to lose
• Set a time limit for each visit and leave when the time is up
• Never chase your losses
• Take regular breaks during your gaming session
• Do not gamble when you are feeling stressed, depressed, or under the influence of alcohol
• Balance gambling with other leisure activities
• Keep track of how much time and money you spend gambling

Alcohol and Gambling

SkyCity is committed to responsible service of alcohol across all our venues. We recognise that alcohol can impair judgement and increase the risk of gambling-related harm. Our staff are trained to identify and assist guests who may be affected by alcohol while gambling, and we reserve the right to refuse service or ask guests to leave the gaming floor if their behaviour poses a risk to themselves or others.

Contact Our Responsible Gambling Team

If you have any questions about our Responsible Gambling programme, wish to self-exclude, or need